​​​​​Frequently Asked Questions


 

If you don't find an answer to your question here, please contact CAMICB at 703.970.9300, toll-free at 866.779.CMCA, or via e-mail at info@camicb.org.

General
What is the difference between CAI and CAMICB?
What is certification?
What is the Certified Manager of Community Associations (CMCA®)?
What is the difference between a Community Association Manager and a Property Manager?
What are the steps involved in filing a complaint with regards to Standards of Professional Conduct?

CMCA Certification
What are the steps to earning the CMCA certification?
Is work experience or membership required to earn the CMCA?
I just passed the M-100 course—does that automatically award me the CMCA certification?
I just submitted my application. When do I receive my Authorization to Test (ATT) Letter?​
Can I still apply to take the CMCA exam if I took my M-100 course more than a year ago? ​
I have a membership with CAI. Will I receive membership discounts for my CMCA exam fee or recertification? ​

CMCA Examination
What exam options do I have?
How do I get an application?
I have special needs. Will CAMICB be able to accommodate me for the examination?
What if I don't pass the exam?
What happens when I pass the exam?
Is the M-100 course material enough information to study for the CMCA exam? 
Can I submit my application other than online? 
Can I pay with a credit card over the phone? ​
I can’t find my ATT letter. Can I be sent a new one? ​
Is there a limit to the number of retakes I can take for the CMCA? ​
I just passed my CMCA exam. When will I receive my certificate? 
Will I receive a grade for my exam? ​
How long is the exam?​

Recertification
When must I recertify?
What are the requirements for recertification?
Does CAMICB sponsor continuing education programs?
What is the rationale for the recertification intervals?
What is professional development?
Why is my CMCA not listed under My Designations on the CAI website? ​
How do I keep track of my hours?​
If I took a course before the two-year recertification period, can I use that for recertification hours? ​
How do I get a copy of my CMCA certificate? 

General

What is the difference between CAI and CAMICB?

Community Associations Institute (CAI) is a non-profit organization serving all stakeholders in community associations. Established in 1973, CAI provides education and resources to more than 26,000 residential condominium, cooperative, and homeowner associations, and to the professionals and suppliers who serve them.

Community Association Managers International Certification Board (CAMICB), formerly NBC-CAM, was established by CAI in 1995 to administer a national, voluntary certification program for community association managers. CAMICB grants the Certified Manager of Community Associations (CMCA) credential to individuals who fulfill certain requirements that demonstrate fundamental knowledge and expertise in managing homeowner, condominium, and cooperative associations.

What is certification?

Certification is the process by which a non-governmental association or agency grants recognition to an individual who has met certain predetermined qualifications specified by that association or agency.

What is the Certified Manager of Community Associations (CMCA)?

The Certified Manager of Community Associations (CMCA) is the only international certification program that recognizes community association managers who have successfully demonstrated fundamental knowledge and expertise in community management by completing certain requirements and have agreed to comply with the Standards of Professional Conduct.

What is the difference between a Community Association Manager and a Property Manager?​

These two titles are often interchanged as being the same profession, but the two roles have distinctly different responsibilites and skills. Community Association Managers can manage any type of community and work directly with the home or property oweners, while a property manager oversees individual rental units or groups. For more information, you can read the article that descibes in detail the various differences between these two roles. 

What are the steps involved in filing a complaint with regards to Standards of Professional Conduct?

In order to maintain and enhance the credibility of the CAMICB certification program, the Board has adopted procedures to allow consumers and others to bring complaints concerning a CMCA to the Board. To file a complaint, please complete and send in the Complaint Form. To understand the procedures, you may download a copy of the procedures of investigation.

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CMCA Certification

What are the steps to earning the CMCA certification?

Community managers interested in obtaining the Certified Manager of Community Associations (CMCA) certification can do so by following these three steps.

Step One:

  • Option 1: Education
    Complete and pass a prerequisite course on community association management.
  • Option 2: Experience
    If you have at least five years experience as a community association manager, you may receive a one-time waiver of the prerequisite course. The experience must be as a community association manager—not as an assistant manager. If you do not successfully pass the examination the first time, you will be required to take a prerequisite course prior to retaking the examination.
  • Option 3: License or Credential
    Hold an active Arizona CAAM, California CCAM, Florida CAM or Nevada CAM

Then, complete and submit the CMCA application and pass the CMCA Examination—a 3-hour, 120 multiple-choice question examination.

Is work experience or membership required to earn the CMCA?

No work experience is required, nor are managers required to be members of CAI or any other professional organization.

I just passed the M-100 course—does that automatically award me the CMCA certification?

No. The Essentials of Community Association Management (M-100) course is a prerequisite for taking the CMCA examination. After successfully completing the course you must take and pass the CMCA examination in order to be awarded the CMCA certification.

I just submitted my application. When do I receive my Authorization to Test (ATT) Letter?​

All applications submitted take time to be processed, and typically the ATT letter will be generated in three weeks. All ATT letters are e-mailed to the candidate’s e-mail on file. Applicants who choose the paper and pencil format will receive their letter three weeks before their chosen exam date. 

Can I still apply to take the CMCA exam if I took my M-100 course more than a year ago? 

Absolutely. The M-100 course does not expire out and can be used as the prerequisite for the CMCA exam at any time. 

I have a membership with CAI. Will I receive membership discounts for my CMCA exam fee or recertification? ​

There are no membership discounts offered through CAMICB with a CAI membership as they are separate organizations. CAI is a nonprofit membership organization while CAMICB is an international credentialing body. 

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CMCA Examination

What exam options do I have?

Option #1: Paper-and-pencil. Paper-and-pencil exams are offered three times per year: in March, in September, and on the Wednesday of CAI's National Conference. This format is administered in selected cities in the U.S. Exam results take six to eight weeks and only pass/fail information is provided.

Option #2: Pearson VUE computer-based test (CBT). The CBT examination is administered by Pearson VUE every day of the year except holidays. Pearson VUE is a leading provider of computer-based licensure, certification and assessment examinations around the world. You will receive immediate pass/fail exam results onsite.

How do I get an application?

Please complete the online application. Or download the paper application.

I have special needs. Will CAMICB be able to accommodate me for the examination?

CAMICB abides by all applicable federal and state statutes relating to the accommodation of disabled individuals. All requests for special accommodations must be submitted in writing to CAMICB when applying to sit for the examination.

What if I don't pass the exa​m?

If a candidate does not pass the exam they may retake the exam on a date of their choosing. Candidates must complete and submit the Retake Application and submit the exam fee. The fee is $300 for a paper-and-pencil retest and $250 for a Pearson VUE CBT retest.

What happens when I pass the exam?

Candidates who pass the examination will receive the CMCA certificate, CMCA lapel pin, and further information on the certification program. The manager's name will also be placed into the Directory of Credentialed Professionals.

Is the M-100 course material enough information to study for the CMCA exam? ​

No, the M-100 course is not intended to be a review course for the CMCA exam, but rather as a piece of your examination preparation. Review the recommended Exam Preparation​ page or on page 34 and 35 of the CMCA Study Guide. 

Can I submit my application other than online? 

Candidates can submit their applications with a PDF copy by e-mail to info@camicb.org, mailing it to 6402 Arlington Blvd. Suite 510. Falls Church, VA. 22042, or faxing it to 1-800-845-4394.

Can I pay with a credit card over the phone? 

To pay with a credit card you can call toll-free at 866-779-CMCA or 703-970-9300.

I can’t find my ATT letter. Can I be sent a new one? 

To request a new Authorization to Test letter, e-mail info@camicb.org

Is there a limit to the number of retakes I can take for the CMCA? 

There is no limit to the number of retakes a CMCA candidate can take, though each retake requires a retake application and a fee of $250 for the computer-based format or $300 for the pencil-and-paper format. 

I just passed my CMCA exam. When will I receive my certificate? 

Certificates are mailed out and are received typically within three weeks.

Will I receive a grade for my exam? 

CAMICB does not release grades for the CMCA exam. The test has either a pass or fail grade. 

How long is the exam?

The exam is two and half hours long and consists of 120 questions.

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Recertification

When must I recertify?

Managers are placed in either the April 1 recertification cycle or the October 1 recertification cycle when they become certified.

If you are currently certified, you can check your recertification date online.

What are the requirements for recertification?

To recertify, each CMCA must demonstrate that they continue to practice community association management, provide evidence of satisfactory completion of 16 hours of continuing education during the two-year certification cycle.  CMCAs must also pay the annual service fee to maintain their credential.

Does CAMICB sponsor continuing education programs?

No. However, CAMICB can provide a list of approved providers and courses.

What is the rationale for the recertification intervals?

The CAMICB Board determined the interval for recertification to be two-years. The rationale for the recertification interval is listed below:

  1. Community association management is a dynamic profession with best practices and laws affecting the profession changing regularly. The laws that affect community association management and operations may change each year during state legislative sessions. In our research, we have found that it is reasonable to expect certified professionals to obtain information through continuing education opportunities about the changes in the laws and best practices every two years.
  2. The interval has to be long enough to allow the certified professionals to earn the appropriate credits but short enough to keep the certified professionals motivated to engage in education and training.
  3. The determination was also based on recommendations to move towards best practice which would require routine annual continued education participation annually in attempts to help certified professionals avoid long periods of education inactivity.

What is professional development?

Professional Development refers to skills and knowledge attained for personal development and career advancement. For CMCA recertification purposes, professional development encompasses a variety of facilitated learning opportunities, ranging from college degrees and coursework, conferences, professional coaching, communities workshops, seminars, symposiums, and webinars. Examples of professional development courses are community association management operations, administration, and legal requirements. In addition, courses may include accounting, human resources, and public administration. Continuing education courses must be listed on the documentation worksheet required for recertification and each recertification application and accompanying documentation form will be evaluated to ensure that the course is relevant to the continuing education of a community association manager and that it will enhance the knowledge and/or skills of a community association manager.

Why is my CMCA not listed under My Designations on the CAI website? 

While CAI offers designations such as the AMS, PCAM, and LSM, the CMCA is credential that is offered exclusively through CAM-ICB and is not affiliated with CAI. All information pertaining to your CMCA will be listed on the CAM-ICB website under your account. The log in for CAM-ICB will be the same log in information as that for your CAI online account.

How do I keep track of my hours?

CMCAs are expected to retain a record of their 16 hours of continuing education credits to reflect their accountability as a professional manager. There is a CE Tracking worksheet that can be found at: https://www.camicb.org/recertification.

If I took a course before the two-year recertification period, can I use that for recertification hours? 

No, all CMCA continuing education must be taken within the two-year recertification cycle period. For example, if your recertification date is 04/1/18, the two year recertification cycle would be April 1, 2016 through April 1, 2018. 

How do I get a copy of my CMCA certificate? 

To receive a copy of your CMCA application, you can request one by e-mailing info@camicb.org​


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