For the complaint to have merit, you must identify a clear violation of one or more of the CMCA Standards of Professional Conduct and provide evidence of the violation.
Anyone can submit a complaint against a professional holding an active CMCA. The complaint must be in writing and signed by the individual bringing the complaint. The requirements to submit a complaint are listed above. As a reminder, complainants must first seek a resolution with their association Board of Directors prior to filing a complaint with CAMICB. Documentation of this process and a statement of Board action must be provided with the complaint.
CAMICB staff do not determine whether allegations rise to the level of a violation of the CMCA Standards of Professional Conduct. All complaints are reviewed by the CMCA Professional Conduct and Enforcement Committee. The Committee is comprised of volunteers from the community association management profession.
Evidence of a violation of one or more of the CMCA Standards of Professional Conduct is required for a complaint to be reviewed. Supporting evidence may include written documentation, corroborating statements by other persons, or specific information as to persons who may be contacted to provide such corroboration. Verbal statements without written corroboration from a third party will not be considered as evidence. A lack of evidence could result in a rejection of the complaint. Consideration of the complaint can only begin after all components of the complaint form and documentation are received. As a reminder, complainants must first seek a resolution with their association Board of Directors prior to filing a complaint with CAMICB. Documentation of this process and a statement of Board action must be provided with the complaint.
The complaint process can take up to 7 months. Timeframes for each step of the complaint process are delineated in the Enforcement Procedures for the CMCA Standards of Professional Conduct.
If the complaint advances to the Inquiry Process as outlined on pages 5-6 of the Enforcement Procedures for CMCA Standards of Professional Conduct, the name of the complainant and the complaint documentation will be released to the CMCA for review and response.
Any of the following sanctions or combination thereof may be imposed:
If your community association manager does not hold an active CMCA, CAMICB cannot accept a complaint. Individuals that do not hold an active CMCA credential are not required to adhere to the CMCA Standards of Professional Conduct. Contact your state professional regulatory body.
Please report this activity to CAMICB by emailing us at firstname.lastname@example.org with evidence of the trademark violation. CAMICB will follow up with a cease and desist order or pursue legal options if necessary.